At M&Y, we’re proud to deliver repairs and maintenance services. We want every visit to be safe, respectful, and professional, whether it’s carried out by our team or one of our trusted subcontractors.
Before We Arrive
We aim to fix things the first time. That means:
Arriving on time
Understanding the work required
Bringing the right tools and materials
If we can’t get access:
We’ll inform our Planning Team.
They’ll try to contact the customer to rebook.
If we can’t reach the customer, we’ll leave a card so they can request a new appointment.
Jobs involving damp, mould or safety will always be rebooked, never cancelled.
While we’re in customers’ homes
We aim to fix things the first time. That means:
Respecting the Home
Wear overshoes to protect floors
Keep mess to a minimum
Protect furniture and belongings
Safety First
Use safety signs and barriers if needed
Be careful with hot works or alarms
Never work under the influence of alcohol or drugs
