We love when our team is recognised for their great work and always want to highlight when someone has gone above and beyond for a customer.
As part of The Regenda Group, staff across the group can be recognised by other colleagues for a ‘Spot award,’ rewarding employees for going above and beyond in their work.
In February, two members of the team were recognised by for their exceptional commitment to the Regenda value, Customer Centricity. The actions taken made a real difference to the people we support and demonstrated our values in practice.
Supporting our communities with patience and care
Construction sites can be busy and unpredictable places, but what teams do in those moments often says the most about who we are.
Matthew Mainwaring is Site Manager down at our New Ferry development and was nominated by a colleague at M&Y for showing outstanding compassion and professionalism when a local resident became distressed about a tree being removed from the area as part of the planned works.
Matt took the time to gently walk her home and spent over an hour reassuring her. His calm approach made the resident feel safe, respected and heard.
It is important to be empathetic and understanding of our residents and their homes. Matt’s actions demonstrated empathy, patience and community minded leadership. A very well-deserved award!
Putting customers first when it matters most
The second Spot Award was awarded to Gas Engineer, Pete Etherington, who was recognised for providing invaluable support to a customer in Sefton.
After multiple companies had failed to repair her boiler, the customer had run out of options with nowhere else to turn. This was a difficult position for the tenant to be in, especially the addition of the customer coming into health issues. When the request for help reached the team, Pete, along with the team acted quickly.
They visited the property, supplied temporary oil heaters and worked to identify a long-term solution. Pete went a step further by arranging a visit from the boiler manufacturer, as the appliance was still under warranty. Thanks to Pete’s persistence, the customer now has working heating and hot water. The customer expressed how grateful she was for the support she received, and the team continues to assist with additional works to ensure she is comfortable and safe in her home.
Pete’s dedication to helping made a positive difference to someone’s life. A huge well done to Pete!
